Refund policy

Free 30 day returns in the US, including return shipping.

30-day returns for defective units sent internationally (shipping reimbursement up to $50 USD).

For other international returns, return shipping must be provided by the buyer. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging or other sufficient packaging. You’ll also need the receipt or proof of purchase. 

To initiate a return, log in to your account, go to your order history, and select the order you'd like to return. Click "Request return", select the items and reason, and submit. You can also email help@tuneshine.rocks with your order info. We'll review your request and follow up with next steps, including a return shipping label where applicable.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@tuneshine.rocks.

Return shipping
Free return shipping is provided in the US. A label will be sent to you when your return is initiated.

For international returns for defective items, shipping will be provided or reimbursed at standard shipping rates.

For other international returns, please provide a shipping label to:

Tuneshine, Inc.
5111 Telegraph Ave.
#255
Oakland, CA
94610

Please provide a tracking number via help@tuneshine.rocks so your return can be processed.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
To make an exchange, please email help@tuneshine.rocks with information on your order and your desired replacement product.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at help@tuneshine.rocks.